Privacy Policy

Global Corporate Services Bureau, Inc. (GCSB) respects your privacy and is committed to the protection of your confidentiality in compliance with the law of Seychelles. 

Data Collection

GCSB collects the information you give us, either online or by email, post or facsimile. In most cases, the personal information GCSB will collect from you is the personal or company information we are required to obtain and pass on to the relevant registry when you apply to register a domain name with or transfer a domain name to GCSB. This information includes your full name, mailing address, phone number and email address. GCSB also collects your payment details from you when you apply to register a domain name, such as your credit card number or bank account details.

Website information (including cookies)

GCSB makes limited use of cookies on this website. GCSB only uses cookies to tell us when you are a registered user of our website. Where the cookies tell us that you are a registered user, cookies also allow us to automatically link you to your personalized accounts so that you can easily access any products or services only made available to our registered users. You always have the option to disable cookies by turning them off in your browser. However, you should be aware that many of the services available on the GCSB website will not work if you have chosen to do this. In addition to cookies, GCSB servers register your computer specification and and your IP address when you access our website.

Data Usage

Use of your information as required by domain registries

ICANN requires that each of its registrars must make available the personal information we collect from you when you apply to register any generic top level domain names (ie., com, net, org, biz, info and name) to the public on a publicly accessible database known as the WHOIS database. In addition, it applies to some of the country code top level domains. This public policy is adopted by the domain name industry as a whole. The requirement means, however, that GCSB will not be able to control how members of the public may use the information made available on these publicly accessible databases. In addition, ICANN has another mandatory requirement that all its accredited registrars make the WHOIS database of personal information for com, net and org available for bulk downloads by third parties who have entered into a bulk access agreement with the registrar.

GCSB provides private domain registration and guarantees your confidentiality on request. In such case we pass our details to the publicly accessible databases and do not share your details with any 3rd parties unless requested so by the Court of Seychelles.

Use of your information to fulfill our role

If you request us to provide services to you we will request from you certain personal information and use that information in the course of providing our services. We may also contact you after providing your service for particular reasons, including to notify you of any account administration information including renewal information and billing information, changes to important terms and conditions as well as notices of any important system changes which will impact on your online interactions with us.

Other uses

GCSB may use your information to measure your experience of our services and products and to inform you of new product developments and associated services that we believe will interest you. We do not sell or otherwise share your details with any 3rd parties for marketing purposes.

We may use your email communications with GCSB to analyze customer service issues as a way of identifying potential improvements for GCSB products and services. In addition, we may occasionally monitor telephone conversations with you in order to facilitate staff training and to maintain our high levels of customer service. Such information is used internally only.

We may use your IP address to contact your Internet Service Provider to let you know of any problems with payments you have made to us where we believe this is reasonably necessary to protect against fraud and credit card misuse.

Disclosure

On occasion, we may supply your personal information to third parties to perform services on our behalf, such as the following: the distribution of marketing information to you; the supply of datacentre storage and maintenance services for our IT systems and infrastructure; the supply of credit related services such as credit worthiness, credit provision and credit rating, or bank related services; the supply of billing and payment services; or other circumstances in order to provide services to you.

Our relationships with such third party service providers are governed by our contracts with them.

Accuracy

You may access and update the personal information we provide to the registries in respect of your domain name license at any time.

Security

In order to protect the security of personal information transmitted to GCSB online, our Web servers support the use of the Secure Socket Layer (SSL) Protocol where appropriate.

Changes

GCSB may make changes to its privacy policy from time to time. You should check our privacy policy from time to time to see if we have made any changes to it.

Last Updated: 12th January, 2012.